FAQ

How long does shipping take?  

Each item is made to order. Processing takes 2–5 business days, and shipping times vary depending on your location.

Where are your products made?  

We work with trusted production partners in Europe and North America. Your order is fulfilled at the location closest to you whenever possible.

Will I have to pay customs or import fees?  

For orders outside the European Union, import taxes or customs fees may apply and are the responsibility of the customer.

Can I return my order?  

We accept returns within 14 days for defective or incorrect items. Because products are made to order, we do not accept returns for size or preference.

Can I exchange for another size?  

We currently do not offer exchanges. Please check the size guide carefully before ordering.

How do I choose the right size?  

Each product includes a size guide. If you prefer a looser fit, consider sizing up.

What if my item arrives damaged?  

Please contact us at contact@clavewave.com with photos, and we will resolve the issue quickly.

How can I contact you?  

You can reach us anytime at:  

contact@clavewave.com